#Imoto hoverboard fire crack#

“We want consumers affected by this recall to be taken care of appropriately,” the spokesperson said. Per the deal, Imoto, the parent company to Hoverboard 360, can offer credit offers to the 84,000 customers who can no longer use their boards.Ī spokesperson for the CPSC tells WCNC that it is working with the company to find a different solution for refunds. The CPSC tells WCNC that the issues customers are encountering are partially its fault, having negotiated the refund process. “If we wanted to buy $800 in clothes for our kids for Christmas, we certainly wouldn’t have ordered $800-worth through Hoverware.” “I think it’s ridiculous,” the father says. But that apparel had to be from the same company, and, as the family quickly found, the clothing was limited in size and styles. When the family attempted to get a refund, the company responded with an email explaining the only thing they could get was $800 toward the purchase of clothing. The boards, from Hoverboard 360, cost $800 in all. One family, which bought two hoverboards as Christmas gifts last year, said their refund experience has been anything but simple or satisfying. The CPSC says it has received a slew of complaints from hoverboard owners related to how companies are providing refunds for the potentially dangerous boards, WCNC reports . Nearly a month after the Consumer Product Safety Commission recalled half a million (non-hovering) hoverboards over safety concerns, urging owners to stop using the self-balancing scooters and seek refunds, some customers say they’re having a difficult time doing so.

Copyright © 2006-2016 Consumers Union of U.S.7.27.16 1:27 PM EDT By Ashlee Kieler for refunds recall hoverboards refunds consumer product safety commission safety hoverboard 360 We'd also advise you to use a spotter when climbing on or off a hoverboard and to avoid riding the boards in areas with vehicular traffic.Ĭonsumer Reports has no relationship with any advertisers on this website. In the meantime, he cautioned riders to wear a helmet, wrist guards, and pads on their elbows and knees.

#Imoto hoverboard fire crack#

A pebble, a small stick, even a crack in the sidewalk is often enough to jolt a rider from the perch.Īccording to Kaye, ASTM International, an engineering standards body, is developing a stability standard to address this issue. 'I have spoken out for months about my concerns with the instability of certain self-balancing scooters,' Kaye said in his statement.Ĭonsumer Reports issued a similar warning in December after our tests determined that the footpads that control the speed and direction of a hoverboard are almost too responsive to subtle shifts in weight. Since last August, such falls have resulted in roughly 7,200 emergency room visits, the CPSC estimates. In today's statement, Kaye also warned consumers about injuries-many of them serious-related to hoverboard falls. Swagway, Razor, and eight other companies are offering refunds, repairs, or replacement units to customers who purchased their hoverboards between June 2015 and May 2016, when Ninebot became the first hoverboard manufacturer to receive the new UL certification.įor more information on the recalled models and potential remedies, consumers can consult. The genuine mark appears on a holographic label and specifically cites UL 2272. M1A1) has 6.5 inch wheels and was sold in blue, black, green, multi, pink, yellow, gold-plated chrome. The iMoto Smart Balance Board style (model no. Hoverboards have two wheels at either end of a platform and are powered by lithium-ion battery packs. The company claims that Swagway and other hoverboard manufacturers have applied counterfeit UL marks to their products in the past. This recall involves iMoto brand self-balancing scooters, commonly referred to as hoverboards. Before you purchase a new hoverboard, you should make certain it carries a UL logo.īut even that logo may not guarantee the product has really been saftey tested by UL. In February, UL, a company that tests and certifies products for safety, unveiled a new certification process- UL 2272-designed to address those problems. The CPSC has investigated more than 60 hoverboard-related fires in 20 states, which have caused in excess of $2 million in property damage. In particular, Kaye pointed to ongoing problems with the devices' electrical systems and lithium-ion battery packs, which pose a fire hazard.